Privacy Policy

‍Regulatory Frameworks

In strict compliance with EU standards and regulations, we are fully committed to protecting user privacy. All personal information submitted via this Site will be processed with absolute confidentiality.

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Information Collected

Our Website may collect personal data that you voluntarily provide to us, such as your full name, contact telephone number, electronic mail (email) address, or social media profiles. When specialized services require it, more specific information will be requested with your explicit consent.

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Use of Your Information

Our website uses this information strictly to provide a service that is adapted to you. If you choose to opt-in, emails may be sent through our site featuring special offers, new menu arrivals, and other advertising information that we consider relevant or beneficial to you. These communications will only be dispatched to the address you explicitly provide. You retain the right to cancel or unsubscribe from these updates at any moment.

We continuously update our digital security systems to ensure that there is no unauthorized access, alteration, or breach of your personal files.

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Control and Sharing of Personal Information

We will not sell, assign, lease, or distribute the personal information collected on this Site to third parties without your explicit consent, unless strictly and legally compelled to do so.

At any time, you may restrict, view, modify, or erase the collection or use of your personal information. If you wish to revoke your subscription to our advertising or newsletter database, you may do so instantly by contacting us at legal@kvalencia.com.

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Links to Third Parties

This website may contain links to external websites of interest. Once you click these hyperlinks and exit our page, we no longer maintain operational control over the site to which you are redirected. Consequently, we are not responsible for the terms, privacy measures, or data protection practices on those external websites. Each independent site maintains its own privacy policy, which we highly recommend you consult directly.

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Policy Updates

We reserve the right to amend, change, or audit the terms of this Privacy Policy at any time to adapt to new legal standards or website upgrades.

Refund PolicyShipping
Terms & ConditionsPrivacy Policy

Kosher Certification: Every item on our menu is certified Kosher under the strict supervision of Rabbi Shalom Ber Binshtock, Chabad Lubavitch Valencia.

K Restaurant, 2026. Al rights reserved

Refund policy

Due to the perishable nature of our fresh food items, we are unable to accept returns or offer refunds once an order has been processed.

Shipping

Thank you for shopping with us! Because we specialize in freshly prepared, high-quality Kosher food and groceries, our delivery process follows a strict weekly schedule to ensure absolute freshness. Please read our guidelines below.

1. Delivery Zone & Restrictions

  • We deliver exclusively within Valencia and its surrounding areas up to a maximum radius of 20 km.
  • If your delivery address falls outside of this 20 km radius, your order will unfortunately be canceled and refunded automatically.

2. Minimum Order Requirement

  • To qualify for delivery, a minimum order value of €30 is required at checkout. Orders below this amount cannot be processed.

3. Weekly Ordering Schedule & Deadlines

To ensure everything is prepared fresh for Shabbat, we operate on a fixed weekly timeline:

  • Ordering Window: Monday morning until Wednesday at 18:00.

4. Delivery Days & Times

  • All deliveries are made on Fridays between 13:30 and 18:30.
  • Because our drivers navigate varying traffic conditions and optimal route planning, we cannot guarantee specific or fixed delivery times slots within this window.‍

5. Customer Responsibility at Delivery

  • Perishable Goods: Since our products consist of fresh, temperature-sensitive food items, someone must be present at the delivery address during the 13:30 – 18:30 window to accept the order.
  • Missed Deliveries: If our driver arrives and is unable to reach you or leave the package safely, the order will be returned to our kitchen to prevent spoilage. Due to health regulations, missed deliveries of fresh food are not eligible for refunds or redelivery.